Privacy Policy

Introduction

This privacy policy (the "Policy") describes how Fi Smith counselling and psychotherapy practice, collects, uses, and shares your personal information.


Personal Information


We collect personal information about you when you:

  • Contact us to inquire about our services;
  • Book an appointment;
  • Provide us with feedback;
  • Use our website; or
  • Otherwise interact with us.


The personal information we collect may include:

  • Your name;
  • Contact information (such as your email address and phone number);
  • Demographic information (such as your age, gender, and location);
  • Health information (such as the reason for your appointment);
  • Payment information; and
  • Usage data (such as the pages you visit on our website).


How We Use Your Personal Information

We use your personal information for the following purposes:

  • To provide you with counselling and psychotherapy services;
  • To communicate with you about your appointments and services;
  • To improve our services;
  • To comply with legal requirements; and
  • To protect our rights and interests.


We may share your personal information with the following third parties, we would consult with you prior to doing this:

  • Our marketing partners; and
  • Our legal and accounting advisors.


We will not sell your personal information to third parties for their marketing purposes.

How We Protect Your Personal Information

We take your privacy seriously and take steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These steps include:

  • Using secure servers to store your personal information;
  • Using encryption to protect your personal information when it is transmitted over the internet;
  • Requiring all of our employees to sign confidentiality agreements; and
  • Reviewing our privacy practices on a regular basis.


Your Rights

You have the following rights regarding your personal information:

  • The right to access your personal information;
  • The right to correct your personal information;
  • The right to delete your personal information;
  • The right to object to the processing of your personal information;
  • The right to withdraw your consent to the processing of your personal information; and
  • The right to complain to the Information Commissioner's Office.


How to Contact Us

If you have any questions about this Policy or about your personal information, please contact us at:

Fi Smith

07879846188

[email protected]

Changes to This Policy

We may update this Policy from time to time. The most current version of the Policy will be posted on our website. By continuing to use our website after we have updated the Policy, you agree to be bound by the updated Policy.